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Our Location, Florida

Frequently Asked Questions

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General Questions accepts all orders 24/7 online. Orders are processed in the order that they were received. Orders with Priority and Express shipping will be prioritized before Standard shipping orders to meet the delivery deadline. All orders are shipped from our location in Silver Springs Florida via USPS. Alexandra’s Way ships to all 50 U.S. states and follows the standard shipping methods provided by USPS.

Processing and shipment will normally take within 3~10 business days from the time the order was placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out within the same business day. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Any orders placed on Friday to Sunday will not be processed until the next following Monday. USPS does not pick up or deliver on weekends. During holiday seasons, you may experience processing time of your orders up to 10 business days.

We do not ship to APO or FPO addresses. Orders that have a different shipping address from billing address may be subject to review, which can delay shipping time. The customer will be contacted for the review. Alexandra’s Way cannot guarantee the same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address, not the billing address.

If you are not Happy with the product you have purchased, feel free to send it back within 30 days of purchase for a complete refund. The merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you will receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shipping fees are at the customer’s expense and are not refundable. Remember, there is a 20% Restocking Fee for all returned items. USPS Standard shipping is FREE within U.S only. USPS Priority fees apply. 

Please contact informing us the reason why you are returning your purchase including your name, phone number, and purchase information. By doing this, you will help us further improve our understandings of our customers’ needs.

All returned shipping charges are solely the customers’ responsibilities unless it is an error on our behalf.

Your privacy is very important to us and we assure you that your private information will not be shared nor sold to other third party members unless directed by law. Your information will be secured and private.

Sometimes it is necessary for the site to use cookies and sessions in order to recognize you. This information is also secure and will never be shared or sold.

Alexandra’s Way may contact you via email or phone to recognize the problems with your orders and products. Your privacy is important to us!

In no event shall Alexandra’s Way, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. Alexandra’s Way including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or any way related to your use of this website.

You hereby indemnify to the fullest extent Alexandra’s Way from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Alexandra’s Way is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these Terms on regular basis.

This website is provided “as is,” with all faults, and Alexandra’s Way express no representations or warranties, of any kind related to this website or materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you.

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